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Home > Privacy policy

Privacy Policy

Effective Date (Last Updated): December 10, 2018

1. Introduction

We, Loacker Spa/AG (hereinafter, together with other companies in the Loacker group, referred to as “Loacker,” “us,” “we,” or “our”), take the protection of your personal data seriously, and we endeavor to safeguard your privacy.

This Privacy Policy (“Policy”) is designed to give you, the user, detailed information on the manner, scope, and purpose of the collection, processing and use of your personal data by Loacker through the website (“Site”). This Policy only applies to the Site. Please read this Policy prior to using the Site.

The Site is not intended for use by anyone under 18 years of age, and such persons should not submit any personal data to Loacker.

Loacker may modify this Policy from time to time. If amended, we will provide notice to you by publishing the most current version of this Policy and revising the Effective Date at the top of this page. You may contact us at the address listed below to obtain a copy of this Policy at any time.

It is your responsibility to review this Policy regularly. Your continued use of the Site after any changes are made to this Policy constitutes your acceptance of the changes. If any of the changes are unacceptable to you, you should cease using the Site.

If any material changes to this Policy affect how Loacker treats or handles personal data already provided by you to Loacker, Loacker will notify you by email (if we have a valid email address to use) and/or display a prominent notice on the Site.


2. Collection, Use, and Disclosure of Personal Data

2.1 Collection and Use of Personal Data by Loacker

Personal data is generally defined as information that may be used to identify you such as, but not limited to, your name, address, telephone number, email address, birthday, credit card number, photograph, age, etc.

There are areas on the Site where you may be asked to provide Loacker with your personal data. For example, your name and title, mailing address (street, number, postal code, city and country), email address, telephone or mobile number, job title, personal or company website, date of birth, company name may be collected from you, with your consent, when you:

  • contact Loacker with questions or comments;
  • participate in contests and other promotional events;
  • sign up to receive product and services information; and
  • engage in business dealings with Loacker.

Loacker collects and uses your personal data, with your consent, only to the extent required to respond to contact inquiries, provide information regarding Loacker’s products and services, engage in marketing and promotion of Loacker’s products and services, improve the content and general administration of the Site, and for the implementation, execution, content-related design, or modification of the agreements governing the use of Loacker services.

Loacker may use your personal data for the above purposes generally and in the following cases in particular:

  1. When using the contact service: If you fill out and submit the respective contact form online, Loacker may contact you and respond to any inquiry or inquiries made by you. Once communication has ended, or if you request that your personal data be deleted at any time, Loacker will delete your personal data in accordance with this Policy.
  2. In the event that you request or otherwise consent to receipt of commercial information, the sending of newsletters, advertising and informational material, and/or to being contacted for commercial purposes, including by interactive channels.
  3. When participating in contests and other promotional events: By filling out and submitting the respective contest entry form or other contact form online, Loacker can contact you directly for the purpose of administering the contest or in connection with the promotional event.
  4. To perform internal operations such as fraud prevention, troubleshoot issues and operational problems, analyze Site usage, and conduct data analysis and testing.

For the purpose of continuously developing and improving the Site and related Loacker Site services, Loacker uses analytical tools to gather information on your Site usage behavior, your length of stay on the Site, the channel-related or website origin of your visit to the Site, the name of the viewed Site page, the Site data downloaded, the date and time of the retrieval, and the browser type you use. We also utilize the data discussed above while using our Site services to market our Site services in a user-optimized manner. For more information about how we use cookies and similar technologies, please see our Cookie Policy at here

By providing your personal data to Loacker, and other information referenced above, you agree that Loacker may use your personal data and other information in accordance with the terms of this Policy.

If Loacker ever intends to change the purpose for which we use your personal data, we will obtain your consent for that new purpose prior to using your personal data.

2.2 Disclosure/Sharing of Personal Data

Loacker shares your personal data only when we have a legitimate reason for doing so. Loacker will disclose your personal data to third parties for the purpose of providing Site services or with your express consent. Except as noted in this Policy, Loacker does not sell or share your personal data with any person or entity outside of Loacker. Where third parties are involved in the processing or handling of your personal data, Loacker will scrutinize such third parties before and continuously during their involvement and will contractually impose onto them to strictly follow the rules for data privacy and to implement all respective technical and organizational data security and protection measures

Loacker may disclose your personal data to third parties such as marketing agencies and suppliers of data management services to assist it with handling consumer requests, such as where to find Loacker products, questions concerning the ingredients of the products, other information and service requests as well as complaints.

Any companies who partner with or are engaged by Loacker to assist in providing its services, or operating and/or maintaining the Site and related computer systems and networks, may also have access to or receive specific personal data in the performance of their respective services for Loacker or as a partner of Loacker. In the case of contest or promotion administration by a third party service provider, Loacker endeavors to limit the disclosure or sharing of your personal data to the minimum level practicable.

Your personal data may be made available to government institutions and public authorities, or in response to a court order or similar request, if Loacker is required to do so by law, or otherwise made available in compliance with any legal obligation Loacker must uphold.

Loacker may share your personal data or other information in order to avoid imminent physical harm to any person or harm to any Loacker property.

Loacker may transfer your personal data to the legal entity that succeeds to the assets or business of Loacker by any merger, consolidation, combination, reorganization, sale of assets or in connection with any transfer as part of any insolvency or bankruptcy proceeding. In such case, Loacker will make reasonable efforts to cause any successor to agree to abide by the terms of this Policy and protect your personal data.

Other than what is referenced above, your personal data is not shared with nor sold to any person or entity outside of Loacker.


3. Data Security and Retention

3.1 Basic principle

By taking all the appropriate technical and organizational data security and protection measures, Loacker always endeavors to process your personal data in such a manner that it is secure and particularly inaccessible to unauthorized persons. In this respect, Loacker expressly states that complete data security cannot be guaranteed in any regard, including your personal data sent to the Site or through e-mail communications. Therefore, Loacker recommends sending confidential information by mail

While Loacker takes the issue of protecting your personal data seriously, you should exercise discretion in what information you disclose and/or transmit to the Site. Loacker cannot guarantee that information sent over the Internet is fully secure, and therefore the transmitted information may be intercepted by others before it reaches Loacker. If you are concerned about sending information to Loacker over the Internet, please send the information by mail or call us to make other arrangements. Loacker is not responsible for the security of information sent over the Internet.

If a data breach occurs and jeopardizes the security of your personal data, Loacker will work to address the breach and engage any third party service providers as necessary in doing so. We will notify users of the Site of a data breach within whatever time frame is required by law.

Loacker retains personal data for a reasonable amount of time in order to fulfill the stated purpose for collection and use. Loacker will also retain personal data connected to business records for periods of time required by law. If Loacker determines that personal data in our possession and control is no longer needed to fulfill the purposes for which it was collected, then wewill delete it subject to any legal obligations. Loacker’s retention periods for various types of data will be consistent with applicable law.

3.2 Measures

To best protect personal data in both storage/rest and in transmission against accidental or intentional manipulation, disclosure, loss, destruction, or access by unauthorized persons, Loacker uses, implements, maintains, and applies appropriate technical and organizational security measures and safeguards that are reasonably designed and continuously reviewed and, when appropriate, improved or enhanced consistent with industry standards


4. Social Media Functions

Loacker uses Facebook social media functions. Loacker may use social media interactive functions of other social media services and providers in the future. The relevant icons and buttons for these social media services function as external links, meaning that information will only be forwarded to these social media providers if these icons are clicked. If you click on one of these icons, you will be forwarded to the website of the corresponding social media provider. In this process, the URL of the current Site is passed on as a parameter. We have no influence on whether or how the social media providers use such data for evaluation. You can find information on this subject in the privacy policies of the relevant social media services. You can find the Facebook data policy here:

If you do not want social media sites/networks to gather information on your usage of our Site, please do not click the buttons mentioned above

Loacker may also allow interaction between the Site and other social media sites or applications. This may include the “Like” button or other plugins available through the Site that allow you to share information with persons outside of the Site. Please consult the privacy policies of those third party providers before using them to make sure you are comfortable with the level of sharing


5. Children’s Privacy

The Site is intended for individuals 18 years of age and older located in Canada.

The Site is not directed at, marketed to, nor intended for, children under 13 years of age. Loacker does not knowingly collect any information, including personal data, from children under 13 years of age. If Loacker learns that any information was provided through the Site by or about a person younger than 13 years of age, Loacker will delete the information immediately


6. External Links

The Site may contain links to external sites, including those embedded in third party advertisements, that are not controlled by Loacker. Loacker is not responsible for the privacy practices and data collection policies for such third party sites. You should consult the privacy policies of those sites for details.


7. How to Access and Control Your Personal Data

You have the right to access, verify, update, edit, delete, obtain a copy of, and transfer your personal data in our systems. Please see the How to Contact Us section below for more information about requesting access to or a copy of your personal data.

You may contact us at any time to request access to, deletion of and/or updates to your personal data. Please contact us, outlining your request, at the address provided below. Please be as specific as possible in your request. If the request relates to information that Loacker needs to make the Site function properly for you, you may not be able to use the Site properly moving forward.

You can withdraw your consent at any time for anything you gave consent to. You can also object to or restrict our use of your personal data. You can request that we delete any personal data we hold about you, excluding any data we are obligated to keep for administrative, legal or security purposes.

When you request access to your personal data, we will use all reasonable measures to verify your identify before granting access. We do this to protect your data and limit the risk of potential identify fraud/theft or unauthorized access.

Loacker reserves the right to maintain proper business records with personal data as required by law or for other legitimate business purposes to the extent permitted by law.


8. How to Contact Us

If you have any questions or concerns regarding this Policy, please contact Loacker at the mailing address or email listed below. Please also send us any comments or complaints about this Policy or our handling of your personal data.

Send us a written request if you wish to withdraw your consent to our use of your personal data, for any specified purpose, or to request access to or a copy of your personal data we have on file in order to review it for accuracy, to make changes, to transfer it, or to delete all of part of it. Alternatively, if you would like to opt-out of receiving promotional emails from Loacker, please follow the opt-out instructions at the bottom of the email or send Loacker a detailed email with your request to

Loacker will respond to your question, inquiry or complaint within a reasonable timeframe – typically within thirty business days, except where required by law to respond sooner

Loacker shall strictly enforce this Policy. If you believe there has been some violation of this Policy, please contact us





A. Loacker Spa/AG
Via Gasterer Weg 3
IT-39054 Auna di Sotto/Unterinn (BZ)
By e-mail:

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